Refund & Return Policy

Last Updated: April 2026

Thank you for shopping at AliKart (raichur.shop). We are completely committed to your satisfaction. As a trusted e-commerce platform based in Raichur, Karnataka, we strictly align our operations with the Consumer Protection (E-Commerce) Rules, 2020.

This comprehensive refund policy outlines your rights, eligibility, and the exact procedures regarding returns, refunds, and exchanges to ensure transparency and fairness. Reading this complete policy will help ensure a smooth, worry-free shopping experience from checkout to delivery.

1. General Overview of Our Refund Policy

We want you to love what you buy. However, we understand that sometimes a product might not meet your expectations. Under this refund policy, we offer a structured return process for eligible items. By purchasing on our platform, you agree to the terms laid out in this policy. We reserve the right to modify this refund policy at any time to comply with evolving Indian regulations.

2. The Return Window

In accordance with standard e-commerce practices in India, you have exactly 7 days from the date of delivery to request a return or exchange for an eligible item. Once this 7-day period has passed after your order was delivered, we cannot accept any return requests or offer a refund.

3. Eligibility for Returns Under Indian Law

We strictly follow Indian consumer laws regarding product returns. To be eligible for a return under this policy, your request must meet at least one of the following criteria:

Defective/Damaged Item: The product was delivered in a defective or damaged condition.
Mismatch: The product delivered does not match the description, specifications, or images shown on our website.
Missing Components: The product is missing parts, accessories, or tags that were promised.

Return Conditions:

The item must be unused, unwashed, and in the exact same condition as when you received it.
It must be in its original packaging with all tags, labels, user manuals, and seals intact.
You must provide the original tax invoice or proof of purchase.

Merchant Order Cancellations:

We reserve the right to cancel your order if the product is unavailable or due to unforeseen operational circumstances. If your order is canceled by us, you will receive a full refund within 7 business days from the cancellation date. Additionally, if an ordered product does not become available within 14 days, we will automatically cancel the order and issue a full refund.

4. Non-Returnable Items (Hygiene & Safety Standards)

In compliance with mandatory Indian health, safety, and hygiene standards, certain categories of items are strictly non-returnable unless they are delivered in a defective or damaged condition:

Perishable Goods: Food items, fresh produce, flowers, or live plants.
Personal Care & Hygiene: Cosmetics, skincare products, fragrances, personal hygiene items, and grooming tools.
Apparel & Undergarments: Innerwear, lingerie, swimwear, and socks.
Customized Items: Any product that was personalized or custom-made specifically for you.

5. How to Initiate a Return Request

To start a return process, please follow these steps:

Contact Support: Email our dedicated team at or call us at Provide your Order ID, product details, and the precise reason for the return.
Mandatory Evidence: In compliance with Indian e-commerce guidelines and our policy, you must attach clear photographs or—ideally—an unboxing video of the product if you are claiming that the item is damaged, defective, or incorrect.

Our team will acknowledge your request within 48 hours and, upon approval, arrange for a reverse pickup from your delivery address at no extra cost to you.

6. Refund Process and Methods (Including COD & Wallet)

As per Indian e-commerce regulations, you have the legal right to choose your preferred refund method. Once your returned item is received at our facility and passes a thorough quality inspection, we will process your refund via one of the following methods:

Prepaid Orders (Card, UPI, Net Banking): The refund will automatically be routed back to your original payment source. Please allow 5 to 7 business days for the funds to reflect in your account, depending on standard banking timelines in India.
Cash on Delivery (COD) Orders: For COD orders, cash refunds are not issued directly. You may choose one of the following:
- Provide your Bank Account details (Account Number, Account Holder Name, and IFSC Code) or UPI ID for a direct bank transfer (processed within 5–7 business days).
- Receive the full refund into your AliKart Wallet as store credit.
AliKart Wallet (Fastest Option): With your explicit consent, we can credit the full refund amount directly into your AliKart Wallet. Wallet credits are issued within 24 hours and never expire.

7. Reverse Logistics and Timelines

AliKart partners with trusted national logistics providers to manage reverse pickups:

Pickup Scheduling: Once your return request is approved, we will schedule a pickup within 48–72 hours.
Packaging: Please ensure the item is securely packed in its original box and packaging.
Transit & Quality Check: Transit back to our warehouse typically takes 5–7 days. Our quality control team will inspect the item within 48 hours of receipt. Final refund approval is strictly conditional upon passing this quality check.

8. Customer Responsibilities During Returns

It is your responsibility to ensure that the correct item, complete with all original accessories, manuals, and packaging, is handed over to the courier partner during reverse pickup. Any discrepancies, missing items, or misuse of the return policy may result in the rejection of your return request. We reserve the right to refuse service to anyone found abusing this refund policy.

9. Grievance Redressal Mechanism

If your return, refund, or exchange request is not handled to your complete satisfaction, you may escalate the matter to our designated Grievance Officer in compliance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000.

For general consumer rights inquiries in India, you can also refer to the official Department of Consumer Affairs Portal.