Last Updated: April 2026
Thank you for shopping at AliKart (raichur.shop). We are completely committed to your satisfaction. As a trusted e-commerce platform based in Raichur, Karnataka, we strictly align our operations with the Consumer Protection (E-Commerce) Rules, 2020. This comprehensive refund policy outlines your rights, eligibility, and the exact procedures regarding returns, refunds, and exchanges to ensure transparency and fairness. Reading this complete refund policy will help ensure a smooth, worry-free shopping experience from checkout to delivery.
1. General Overview of Our Refund Policy
We want you to love what you buy. However, we understand that sometimes a product might not meet your expectations. Under this refund policy, we offer a structured return process for eligible items. By purchasing on our platform, you agree to the terms laid out in this refund policy. We reserve the right to modify this refund policy at any time to comply with updating Indian regulations.
2. The Return Window
In accordance with standard e-commerce practices in India, you have exactly 7 days from the date of delivery to request a return or exchange for an eligible item. Once this 7-day period has passed since your order was delivered, we cannot accept any return requests or offer a refund.
3. Eligibility for Returns Under Indian Law
We strictly follow Indian consumer laws regarding product returns. To be eligible for a return under this refund policy, your request must meet one of the following criteria:
The product was delivered in a defective or damaged condition.
The product delivered does not match the description, specifications, or image shown on our website.
The product is missing parts, accessories, or tags that were promised.
Furthermore, the item must be unused, unwashed, and in the exact same condition that you received it. It must be in its original packaging with all tags, labels, user manuals, and seals intact. You must also provide the original tax invoice or proof of purchase.
4. Non-Returnable Items (Hygiene Standards)
In compliance with mandatory Indian health, safety, and hygiene standards, certain categories of items are strictly non-returnable unless they are delivered in a defective condition:
Perishable Goods: Food items, flowers, or plants.
Personal Care & Hygiene: Cosmetics, skincare products, fragrances, and grooming tools.
Apparel: Innerwear, lingerie, swimwear, and socks.
Customized Items: Any product that was personalized specifically for you.
5. How to Initiate a Return Request
To start the return process, please follow these steps:
Contact Support: Email our dedicated team at support@raichur.shop or call us at +91 8618007268 Provide your Order ID, product details, and the precise reason for the return.
Evidence Mandatory: In compliance with Indian e-commerce guidelines and our refund policy, you must attach clear photographs or, ideally, an unboxing video of the product if you are claiming the item is damaged, defective, or incorrect.
Our team will acknowledge your request within 48 hours and, upon approval, arrange for a reverse pickup from your delivery address at no extra cost to you.
6. Refund Process and Methods (Including COD & Wallet)
As per Indian e-commerce regulations and this refund policy, you have the legal right to choose your preferred refund method. Once your returned item is received at our facility and passes a thorough quality check, we will process your refund.
Prepaid Orders (Card, UPI, Net Banking): The refund will be routed automatically back to your original payment source. Please allow 5 to 7 business days for the funds to reflect in your account, as per standard banking timelines in India.
Cash on Delivery (COD) Orders: For COD orders, we do not issue cash refunds. You must choose one of the following options:
Provide your Bank Account details (Account Number, Account Holder Name, and IFSC Code) or UPI ID for a direct transfer (processed within 5-7 business days).
Receive the refund in your AliKart Wallet as store credit.
AliKart Wallet (Fastest Option): With your explicit consent, we can refund the full amount directly into your AliKart Wallet as store credit. This is credited within 24 hours and never expires.
7. Reverse Logistics and Timelines
We understand that return logistics can be stressful. AliKart partners with trusted national couriers to manage the reverse pickup process. Once your return request is approved, we will schedule a pickup within 48-72 hours. Please ensure the product is securely packed in its original packaging. Once the courier picks up the item, it typically takes 5-7 days to reach our warehouse. Our quality check team will inspect the item within 48 hours of receipt. The final refund approval is conditional upon this quality check.
8. Customer Responsibilities During Returns
As a consumer, you have responsibilities during the return process. It is your duty to ensure the correct product, complete with all accessories and original packaging, is handed over to the courier partner during the reverse pickup. Any discrepancies or misuse of the return facility may lead to the rejection of your return request. We reserve the right to refuse service to anyone found abusing this refund policy.
9. Grievance Redressal Mechanism
If your return, refund, or exchange request is not handled to your complete satisfaction, you may escalate the matter to our Grievance Officer in compliance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000. For general consumer rights inquiries in India, you can refer to the official Department of Consumer Affairs portal.
10. Contact Us About Our Refund Policy
If you have any questions regarding this refund policy, please reach out to our dedicated team at AliKart headquarters in Raichur, Karnataka, India.
Email: support@raichur.shop
Phone: +91 8618007268
Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST